Designed to Build Community.

PingPilot is a modern service desk that helps you better serve your customers by offering them Voice, SMS, Live Chat, Email, and Video support from virtually anywhere. Click. Converse. Community.

Prospecting is only half the battle. Keeping customers satisfied once they’ve actually converted is a challenge all on its own. Instead of a mile-long support form, build trust with your customers by offering them on-demand access to your support team.

 

67% of people said valuing their time is the most important thing a company can do to provide good customer service.

– Forrester®

 

No matter how hard you work or how many processes you develop, you just can’t support every possible customer request with an automated system. When you ask a customer to complete a form to get the help they need, you’re putting an unnecessary barrier between your company and your customer. Take back the countless dollars and hours invested in building customer-facing portals by opting for a customer-driven alternative they’ll appreciate.

With PingPilot’s JIRA Service Desk App, each support agent can communicate via voice, SMS, live chat, email, and video and raise support requests on their behalf directly from our progressive web and iOS apps — so your team can be productive from anywhere.

 

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Our Click-to-Human™ technology that powers PingPilot allows you to

• Automatically route a customer communication request directly to a particular agent within an organization based on the content of the information the customer is seeking

• Route the customer communication request directly to the agent using a customer selected available Voice, SMS, Chat, Video or Email communication protocol

• Automatically create a record of the communication such that the customer is automatically routed the same agent upon subsequent communication requests.