Last updated: September 25th, 2023

GDPR

PingPilot, in GDPR terms, is a Data Processor that minimally collects and stores customer data as per the customers’ (Data Controller) instruction. 

Data Collection

PingPilot collects, stores, and processes all forms of communications (Voice, SMS+MMS, Chat, Email, Video) for each Signal that is active, as per the customers’ instructions. PingPilot does not sell or share your data. At times, your information may be synchronized with a third party CRM system listed below. Chat data may be processed into support tickets for the support systems below.  

Data subjects include administrators of PingPilot and PingPilot’s customers’: customers/prospects, employees or authorized users of their accounts. 

Personal data includes: name, email address, phone number, cookie data*, and any personal information provided in communications with a Signal.

*PingPilot does not track users across domains in which the application is not supported or listed in the below section. Please see below cookie policy for details.

Data Retention

Company shall retain Personal Data for no longer than necessary for the purposes set forth in the applicable Statement of Work or other contractual agreement, unless continued retention of such data is required by Law. If any specific data retention requirements are set forth in an applicable Statement of Work or contractual agreement, those requirements shall govern.

Data Processing

We process the personal data of your end users who use or interact with your business, like the people you communicate with by way of that PingPilot. This includes information we use to route messages and metadata about messages — we refer to this information as Customer Usage Data — and it also includes the contents of communications, which we refer to as your Customer Content. 

Compliance

Consent

All PingPilot Signals have a default consent layer for analytics. Additional consent for verification of users and chat is configurable per Signal via PingPilot.

Any information required for verification can be stored by the company for their records. All forms of communication allow opt-out. 

Data Subject Rights

PingPilot will delete, export, or correct data upon request from the customer at help.pingpilot.com. We will work directly with the customer to fulfill their request.

Subprocessors

PingPilot only uses subprocessors that have Data Processing Agreements. We will send an email to account holders upon change of subprocessors. Below is a list of the current subprocessors in use by PingPilot:

Amazon Web Services, Cloud Services

Cloudfront, DNS

Cookie Policy

Cookies are used by PingPilot to deliver a better experience. There are three uses of cookies for PingPilot:

1. Essential cookies are used to give access to secure areas and determine if cookies are supported. These cookies fall into the domains *.pingpilot.com and *ping.me and are inaccessible to the browser. You can block or remove these cookies, but it they are necessary to deliver functionality 

1. Performance cookies are placed by Cloudfront to increase performance across our network. You can block or remove these cookies and the only impact will be on performance
2. Analytics cookies are placed by Google Analytics and can be a PingPilot’s customer’s tracking code. You can opt-out of this directly through the site

Contact Us

If you have any questions about this Privacy Policy, please contact us.